What is the cancellation policy?
Cancellations must be made before 6 pm the day before arrival. If you cancel after 6 pm the day before arrival, you will be charged a cancellation fee of one night’s room and tax. Fully pre-paid bookings are non-refundable. Policies can vary for specials and packages. Please review the booking description of your reservation.
What times are check-in and check-out?
Check-in is available from 3 pm and check-out is until 12 noon on your departure day. Guests must be 18 with a valid I.D. to check in. A valid credit card is required at check-in. In addition to room and tax, an additional £100 per night will be held on your credit card to guarantee any incidental charges.
Is there the option for early check-in or late check-out?
Neither is guaranteed however, we’re happy to accommodate requests whenever possible.
Do you have parking?
There are limited parking spaces available at an additional £15 per 24 hours from Sunday – Thursday and £29.99 per 24 hours from Friday – Sunday, subject to availability on the day.
Can I store my luggage at the hotel?
Luggage storage is available to guests of the hotel through the Front Desk at no charge. Luggage can be held at the hotel during your stay for up to 24 hours after departure. The hotel is not responsible for luggage stored over 24 hours after departure.
Can I prepay for my booking?
Prepaid bookings require a Credit Card Authorisation Form to be completed and emailed back to the hotel. This form is available by calling the hotel directly. Such submissions are subject to our Privacy Policy.
Is it possible to arrange additional amenities or gifts?
Our reception team is happy to help with these requests, get in touch with them before your stay.
Are your rooms wheelchair accessible?
We have 36 accessible rooms that are wheelchair accessible. Please book these in advance due to their availability.
Do you have international power adaptors?
You can find international power adaptors with our reception team.